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Blog: Consols Oils

WELL CHOUGHED.

 

 

cornish_chough

CHOUGHS HAVE RETURNED TO PENWITH THEIR SPIRITUAL HOME.

Saturday was a glorious day following a fine week when spring well and truly sprang, to have actually had two definitive seasons in their due time since last years appalling summer seems to have reset the  growth clocks of plants, so that for the first time in many years they actuallly know where they are. A couple of weeks ago much of the countryside was brown and dreary blasted by wind and frost during the long harsh winter months we are now emerging from.

Suddenly the long period of enforced dormancy has exploded into a riot of growth with at least forty shades of green systematically snuffing out the drab uniform beige of winter. Have the incredible magnolias or camelias or for that matter gorse and celandines that thrive in our part of the world ever looked better? 

What a great pity that humanity cannot experience a similar rapid change of  season allowing new growth to displace the incredible amount of deadwood our often vexatious species seems to accumulate. This  is particularly relevant in the political spectrum given the impending election which, tragically, singularly fails to inspire any great degree of confidence or indeed optimism. Its more a matter of  holding ones nose while trying to decide who willl be the least bad choice to deal with the immense problems that have manifested themselves in the recent past.

Enough of that, this is timeless Cornwall, its spring and a time for optimsm, however bad things are or might get its all been seen before, we are still hanging in there albeit in reduced numbers as inward migration swells Cornwalls overall population in tune with Government imposed targets and housing quotas.

I had a particularly rewarding mission pencilled in to keep a promise made on St Pirans day to my Father in Law who at eighty five on that auspicious day is not as well as he was until recently. He wanted to see, possibly for the final time, the Cot Valley at St Just where in the 1920’s his Father, the renowned Captain John Gribbin, managed the small Wheal Hermon mine at the foot of the valley close by Porth Nanvan which is famous for its distinctive rounded granite boulders. Incidentally Capn John also managed the much larger Killifreth mine at Chacewater, of which Hawkes Shaft is considered the queen of engine houses on account of its graceful tall and slender chimney. As well as this he worked in India and Ashanti in Ghana, now the biggest gold mine in the world with in excess of 120 shafts of which he was involved in the sinking of the first.

Killifreth-Mine-Hawke's

HAWKES SHAFT ENGINE HOUSE AT KILLIFRETH WITH ITS GRACEFUL TALL STACK.

We got there by the scenic route from Marazion to Newlyn where even though frail he managed a portion of Jewells lemon sole and chips along with a tub of Jelberts ice cream topped with proper cream as we watched the world go by from the end of Newlyn’s New Pier. On through Mousehole to Lamorna by the backroad through Castallack to rejoin the main road at Lamorna Gate and on to Penberth Valley. There are always roadside flower stalls in the valley, that  in spring, sell the most amazing varieties of daffodil, of the type rarely seen in supermarkets, they are picked later in fuller bud so that they last longer in the vase. Having purchased a few bunches payment was made into the honesty box which is now securely fastened down to deter potential tea leaves who would have the lot away otherwise (what a sad reflection on current times).

A quick detour to the Minack at Porthcurno to look at the beautiful bay in the warm spring sunshine lifted our spirits even further for the final leg to St Just via Lands End and Sennen. I love entering St Just which can at first sight seem grey and dismal but which in reality is vibrant and surprisingly large, a real town rather than a village that boasts a mighty mining legacy which is now part of the World Heritage site.

At the top of Cot Valley, freshly turned out, up to their guts in lush new grass we passed the younger part of a beautiful herd of ruby red Devon cattle owned by the Thomas Family whose stock usually sweep the board at agricultural shows and produce the finest traditional beef from an amazing landscape on the ridge that straddles the Cot and Kenidjack Valleys. Next port of call was Botallack to take the unmade coastal by-way past the Crowns to Levant. In a  verysmall bare field between the track and the cliff I spotted a “crow” probing the soil with its beak, closer approach revealed this to be no ordinary crow, for the first time in my life I was face to face with a wild Chough, Cornwalls fabled National Bird. It eventually flew inland flapping its wings and undulating in the manner of a large butterfly, then suddenly from the opposite direction a flock of five or six appeared flying in front of us towards the fearsome drop at the cliff edge. To say that this made our day was an understatement, it was something I was not expecting, a real symbol of renewal perhaps an omen of better things to come?

The rest was an anticlimax after that show, the coastroad to St Ives via Zennor is never dreary but we were homeward bound, in St Day I drove the Old Man into the graveyard so he could watch me putting the flowers on the graves of his Wife who passed away recently and two Sons who died in tragic circumstances over twenty years ago. This was a fitting end to a memorable day made up of all the right ingredients to bring some little pleasure to the Old Mans restricted life since he was forced to give up his car.

460108074_831d1b717b CORNISH CHOUGH 2

LONG MAY OUR ICONIC NATIONAL BIRD SOAR ABOVE THE CORNISH CLIFFS.

HAPPY EASTER – WE ARE ENJOYING A WELL EARNED BREAK.

Maunday Thursday was a difficult day for us largely due to the unreasonable  expectations of a number of potential customers who seem increasingly unable to plan ahead but nonetheless expect us to be hanging on a peg behind the door awaiting their summonse.

It is a well known fact that demand invariably increases in the run up to Bank Holidays we are well aware of this and allow for it, however even we are incapable of responding positively to the disorganised schmuck s  who call after mid-day the day before a Bank Holiday expecting, or in one  or two instances, demanding a delivery by teatime.  When the situation was carefully explained they then proceeded to berate us for not working on  Good Friday, it is a measure of the way things have gone that to many Good Friday is just another day in the diary of rampant consumerism rather than a day of peace and quiet contemplation.

In the past year we have invested heavily in new truck capacity to increase service levels and overall efficiency but even so we are unable and increasingly unwilling to handle the demands of a small sector of  business that appears to hold us in utter contempt  judging by the attitude displayed towards hard pressed staff several times yesterday. This numerically tiny but incrediblydisruptive element impinges disproportionately on our ability to concentrate on getting on with the job of servicing the vast majority of  genuine customers who actually ordered in plenty of time.

As Consols Oils has evolved and matured over the years we have increasingly focussed on customer service which has cemented our customer base and enabled us to grow and prosper in the manner we have, that is why it has become easier to make a stand against that small element of disruptive often abusive customers who, if allowed to do so,would disrupt operations to the serious detriment of all.

We are constrained by the European Working Time Directive which quite rightly places strict limits on the hours our drivers can work in an incredibly pressurised environment which dictates our working days are pre planned around grouped orders designed to reduce truck miles. We usually manage to keep one small truck in reserve for GENUINE emergencies (FAILURE TO ORDER IN GOOD TIME IS NOT AN EMERGENCY IN MOST CIRCUMSTANCES) but all other orders are placed in a queue for delivery. In most cases we aim to deliver in two to four working days this excludes weekends and Bank Holidays when we are always closed. Our normal hours of  operation are 07:00 to 17:30 monday to friday which complies with the working time directive and ensures our hard working staff have a family life.

ITS BEEN A LONG HAUL SINCE CHRISTMAS COPING WITH FREQUENT VERY DIFFICULT SPELLS OF WEATHER  AND UNPRECEDENTED DEMAND LEVELS-EVERYONE HAS EARNED A BREAK- WE WILL REOPEN 07:00 ON TUESDAY 6th APRIL.

YOU CAN ALWAYS PLACE YOUR ORDERS ONLINE 24/7 FOR DELIVERY IN TWO TO FOUR WORKING DAYS GUARANTEED.

BOILERJUICE – LETS LOOK AT THE FACTS TO BE CONSIDERED WHEN BUYING ONLINE, DONT FALL FOR THE CHEAPER/CHEAPEST PLOY AT THE EXPENSE OF PROMPT SERVICE.

Consols Oils is working up an online buying facility in response to customer feedback which clearly indicates that a section of our customers like the ability to buy or pay online 24/7, this service is intended to  compliment rather than replace our traditional way of doing business which I feel will always be vital to our credibility as a local supplier. We are increasingly finding  that various online self styled, web based ”cheap” suppliers using third parties to effect deliveries on their behalf are muscling in on this sector with often extravagant claims that can be misleading to potential customers when closely scrutinsed.

One such claim made by Boilerjuice (BJ) was “the cheapest heating oil in Cornwall” which was guaranteed to grab everybody’s attention including mine. At the time in question without trying we were frequently up to 5ppl cheaper than BJ. Subsequently this claim was amended from “cheapest” to “cheaper” a subtle play on words to make the claim legally acceptable. However by what yardsick do BJ claim to be cheaper than any other operator, given that red herrings often abound in the oil distribution trade as part of the cut and thrust of genuine competition, there still appears to be a lack of genuine transparency designed to grab consumers attention by offering potentiallly misleading information.

Part of any online offer actually involves the physical delivery of the product, this is where the whole thing can so easily unravel if lack of resources dictates that service levels are not of the highest calibre. Boilerjuice in their latest blurb offer a standard 10 working day delivery (in reality 2 weeks) but then move on to trumpet that they now offer “EXPRESS” deliveries of  “5, 3 or 2 working days” they do not state on the blurb whether this involves a premium. Then there is the “EMERGENCY NEXT WORKING DAY DELIVERY FOR WHEN YOU NEED OIL EVEN FASTER” again no mention of a premium upfront. In fairness when the actual quote page comes up it does clearly state the premium levels, which in the case of an “EMERGENCY” delivery is 3ppl by normal size tanker plus, where applicable, a small tanker surcharge, by this stage an anxious customer who is shivering is already on the slippery slope, a couple of mouse clicks from commitment.

During the recent cold weather service levels were absolutely crucial to customer well being, Consols standard lead time for non urgent deliveries is normally 2 to 4 working days, during this intense spell they extended out to 5 to 7 working days, which I feel was unacceptable, but in reality unavoidable. There was  non-the-less considerable comfort to be gained from the fact that at this time some other firms were quoting up to 15 working days (three weeks) for any delivery urgent or not.

During this time Consols still managed to fit in GENUINE emergency deliveries the same day or next day at no premium on the agreed standard price. In normal times it is a  rare ocurrence, given our resources, not to be able to effect a same day emergency delivery, again without premium on the standard price.

The final element is price quoted versus delivered price as a lot can happen between the taking of an order and delivery 10 days later, given current price turbulence on the wholesale fuel markets. At Consols the price quoted is what you will actually pay as stock at that price is allocated when the contract is established. Other suppliers may operate a different policy which will be price on day of delivery. What we will not do is give quotes for orders where  the delivery is required by the customer more than 5 working days ahead, an order of this nature would be strictly on the basis of the price on the day of delivery.

Our pledge to online buyers is 2 to 4 working days delivery at the price quoted on order, if there is a GENUINE emegency and it is in the TR postcode area, email us the details and we will do our utmost to get your delivery to you the same day or next day without a surcharge of 3ppl.

POTENTIAL ONLINE OIL BUYERS SHOULD BE AWARE THAT THESE ANOMALIES EXIST AND CAREFULLY WEIGH UP THE FACTS BEFORE COMMITTING TO ANY PARTICULAR SUPPLIER.